General conditions of sale
The present general conditions of sale apply and govern all the orders placed via the site makenna.ch
The present general conditions of sale apply and govern all the orders placed via the site makenna.ch
All the texts, comments, works, illustrations and images reproduced on the site are reserved under the copyright as well as under the intellectual property and for the whole world. As such and in accordance with the provisions of the code of intellectual property, only the use for private use is authorized, subject to different provisions, even more restrictive of the code of intellectual property. Any total or partial reproduction of the makenna.ch site is strictly forbidden without prior agreement
The copy or the use of these elements does not give any right on these. In this sense, the reproduction, publication, transmission, modification or distribution, whatever the mode or form, of the elements of this website (including software) is expressly prohibited. Makenna reserves the right to take legal action against the offenders.
Order taking and order confirmation
The customer can place an order on the makenna.ch website. The ordering process is as follows:
• Choice of products and placing in the basket
• Validation of the contents of the basket
• Information about the customer and the recipient's address (Name/ First name/ Billing address/ Delivery address/ E-mail address/ Phone number)
• Acceptance of the terms and conditions
• Confirmation of the order
• Validation of the payment
During these different steps, the customer visualizes the details of the order and its total price and can correct possible errors, before confirming his order to express his acceptance.
The payment of the price of the products makes the order final and no modification of the order can be taken into account by the seller.
The conclusion of the contract is effective only after the confirmation of the order by the seller. The seller will confirm the order and its payment by sending an e-mail to the e-mail address indicated by the customer.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present any form of risk in his eyes.
All the information given by the customer is of his only responsibility and any anomalies generated by him could not be put at the charge of the salesman in the case where he would be in the impossibility of carrying out the order and of carrying it out successfully.
Purchase/Product Guarantees
The technical descriptions of the products are based on the information provided by the suppliers. Differences in color and finish may occur without Makenna being held responsible. The images are presented as a guide, and color differences may be related to the type of monitor and monitor settings. For any question, the customer is encouraged to contact us
Unavailability of the product
The seller reserves the right to modify the product range. Some offers may have a limited validity period which will be indicated for each product or product line.
The seller undertakes to honour the orders received on the website only within the limits of available stocks. Exceptionally, a product announced available on the site could be unavailable after final registration of the order.
In the absence of availability of one or more products ordered within the time limits indicated, the seller undertakes to inform the customer as soon as possible by e-mail.
The order will be automatically cancelled and reimbursed within 15 days following the payment of the sums paid, except if the customer expressly wishes to postpone his order on a substitute product recommended by the seller.
No penalty will be applied for such a cancellation of order, the shortage of stocks can in no case engage the responsibility of the seller. No compensation for cancellation can also be requested by the customer apart from the full refund of the order.
Prices and special offers
All prices on our website are in CHF (Swiss francs).
Payments must be made in CHF, regardless of your currency of reference.
Special offers, sales or discounts are valid only until the date indicated or until stocks are exhausted.
Method of payment and invoicing
Online payment is made exclusively by PayPal or by payment slip. The customer agrees that his account will be debited with the total amount due at the time of the order.
The customer agrees to personally use the credit card he/she holds. In case of fraudulent use, the seller cannot be held responsible. In the absence of bank provision, or in the event of refusal of the banking centers, the order will be automatically cancelled and the customer warned by email.
The products remain the property of the salesman until the complete collection of the price by the salesman.
Guarantee
All the articles proposed on the site are subjected to the legal guarantee relating to the consequences of the defects or hidden defects being able to affect the products envisaged by the Civil code.
The customer has a period of 3 days from delivery to address to the Customer Service any reservations or claims for non-conformity or apparent defect of the delivered items.
After this period and in the absence of having respected this formality, the articles will be deemed to be in conformity and free of any apparent defect and no claim will be validly accepted by the seller.
Security and confidentiality of information
To make purchases through the Makenna site, users who wish to do so can register. These data are stored in the database of Makenna in order to follow up your order.
When registering, users can request that the system automatically recognizes them. This will simplify the purchasing process and allow for more direct access to the user's data without the need to identify themselves. The automatic recognition is done by means of cookies. If the user has requested that the system recognize him/her automatically, Makenna will ask him/her to identify himself/herself if he/she connects to our website from a different computer or if he/she has deleted his/her temporary internet files (hidden memory and/or cookies).
ACCOUNT MANAGEMENT
When creating an account, the customer confirms that he/she is of age and responsible and that his/her personal data is accurate. The customer can update this information at any time. The customer is solely responsible for the access to his account, so Makenna could not be held responsible for fraudulent operations made by third parties. The customer can contact Makenna by email at info@makenna.ch to have his account blocked immediately.
PROTECTION OF PERSONAL DATA
Makenna uses the customer's data in accordance with the applicable legislation, in particular the Data Protection Act. Makenna will only process and store data that is necessary for the proper processing of the order, billing and delivery. Personal data will only be passed on to third parties involved in the order process and delivery, but not for advertising purposes. The customer agrees to receive advertising information from Makenna by subscribing to the newsletter offered on the site, but he can also unsubscribe from this service at any time by sending an email. The customer has access to his personal data and can change them at any time. If the customer has any further questions regarding the protection of personal data, he/she can contact Makenna in writing.
All personal data of the customer will be treated confidentially.
The data will only be used to process purchase orders, to facilitate the navigation and purchase of items, and to provide information, via email, about new products, special offers and other news related to this site.
Makenna guarantees that the information provided by the customers will not be communicated to any third party or company. The information provided will be stored in our server under SSL protocol and will be transmitted only in encrypted form to ensure confidentiality. The server automatically recognizes: the IP address, the date and time of entry and exit from the website, as well as the files that have been downloaded.
Users of this website may, at their discretion, access, rectify and cancel the information contained in the registration form, in writing, by sending an email.
Applicable law and jurisdiction
Swiss law is applicable to all relations between customers and Makenna. An amicable solution must be sought before initiating legal proceedings.
Only the French version of the general terms and conditions of sale is binding.